At Agenjitu, we treat your personal data with the same care we apply to everything else — seriously and transparently. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, who we share it with, and what rights you have over it. We encourage you to read it in full.
A plain-English summary of our key commitments. The full policy is set out below.
All personal and financial data transmitted to and from the Agenjitu platform is protected with 256-bit SSL/TLS encryption — the same standard used by major Malaysian banks including Maybank and CIMB.
Agenjitu does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used solely to operate our platform and deliver the services you signed up for.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days in accordance with internationally recognised data protection standards.
Identity documents submitted for KYC verification are stored in encrypted form on access-controlled servers. They are used exclusively for verification purposes and are never shared with unauthorised third parties.
We use cookies and similar technologies to keep the platform running smoothly and to understand how players use it. You can manage cookie preferences through your browser settings at any time.
You may withdraw consent for marketing communications at any time — via the unsubscribe link in any email, or by contacting our support team directly. Withdrawal of marketing consent does not affect your ability to use our services.
This Privacy Policy ("Policy") describes how Agenjitu ("Agenjitu", "we", "us", or "our") collects, processes, stores, and protects personal data provided by or generated by users ("you" or "User") of the Agenjitu online casino and sports betting platform available at agenjitu.lat (the "Platform").
We are committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles, including those reflected in frameworks such as the General Data Protection Regulation (GDPR) and Malaysia's Personal Data Protection Act 2010 (PDPA) where applicable.
This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy. By accessing the Platform, registering an account, or using any of our services, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
For the purposes of this Policy, the following terms have the meanings set out below:
Depending on how you interact with the Platform, we may collect and process the following categories of Personal Data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad / passport number | Registration & KYC |
| Contact Data | Email address, mobile phone number, residential address | Registration & KYC |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records | Deposits, withdrawals & KYC |
| Verification Documents | Copies of MyKad, passport, driver's licence, utility bills, selfie photographs | KYC verification |
| Gaming Activity Data | Betting history, game sessions, stakes placed, winnings, bonus usage, login times | During use of the Platform |
| Technical Data | IP address, device type, operating system, browser type, session tokens, geolocation data | Automatically on platform access |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact us |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, push notifications, SMS | Registration & ongoing |
We do not intentionally collect sensitive personal data such as health information, racial or ethnic origin, religious beliefs, or political opinions. If any such data is incidentally disclosed to us, we will handle it with additional care and delete it where it is not necessary for the provision of our Services.
We collect Personal Data through the following channels:
We process your Personal Data for the following purposes:
Agenjitu processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
Agenjitu does not sell your Personal Data to third parties. We may, however, share your data with the following categories of recipients for the purposes described in this Policy:
We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following indicative retention periods apply:
| Data Category | Indicative Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Contractual & regulatory obligation |
| KYC Verification Documents | 5 years from date of verification | AML regulatory obligation |
| Financial Transaction Records | 7 years from transaction date | Regulatory & tax compliance |
| Gaming Activity Data | 5 years from account closure | Responsible gambling monitoring & dispute resolution |
| Support Communications | 3 years from last interaction | Legitimate interests & dispute resolution |
| Marketing Preferences | Until consent is withdrawn + 1 year | Consent |
| Technical / Log Data | Up to 12 months | Security & platform integrity |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data destruction procedures. Where anonymisation is applied, the resulting data may be retained and used for analytical purposes indefinitely, as it no longer constitutes Personal Data.
Agenjitu implements a comprehensive range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While we take all reasonable steps to protect your Personal Data, no method of electronic transmission or storage is completely secure. You also play a role in keeping your account secure — please ensure you use a strong, unique password, enable two-factor authentication where available, and contact us immediately if you suspect any unauthorised access to your account.
Agenjitu uses cookies and similar tracking technologies — including pixel tags, web beacons, and local storage — to operate the Platform efficiently and improve your experience. The following categories of cookies are used:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain platform features. For more specific cookie management instructions, refer to your browser's help documentation.
We do not currently use third-party advertising or retargeting cookies. Should this change, we will update this Policy accordingly and seek any required consent before deployment.
Subject to applicable law and certain legal exceptions, you have the following rights in relation to your Personal Data held by Agenjitu:
Request a copy of the Personal Data we hold about you and information about how it is being processed.
Request correction of any inaccurate or incomplete Personal Data we hold about you.
Request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we limit the processing of your Personal Data in certain circumstances, such as while we verify its accuracy.
Request a machine-readable export of the Personal Data you provided to us, where processing is based on consent or contractual necessity.
Object to our processing of your Personal Data where it is based on legitimate interests, including profiling for marketing purposes.
To exercise any of the above rights, please contact us using the details in Section 16. We will respond to all legitimate requests within 30 days. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
We may need to verify your identity before processing your request to ensure that Personal Data is not disclosed to or altered by unauthorised persons. We will not charge a fee for processing legitimate requests unless they are manifestly unfounded, excessive, or repetitive.
The Agenjitu Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from persons under the age of 21. If you become aware that a minor has registered an account or provided us with Personal Data, please notify us immediately via our support channels.
Upon receiving a credible notification regarding a minor's account, we will suspend the account, investigate the matter, delete any associated Personal Data to the extent permissible by law, and return any deposited funds to the source payment method following verification of the circumstances.
We encourage parents and guardians to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. For more information about responsible gambling and underage gambling prevention, please visit our Responsible Gambling page.
Agenjitu operates as an internationally licensed platform. As a result, your Personal Data may be transferred to, stored in, or processed in jurisdictions outside Malaysia where our servers, Data Processors, or group companies are located. These jurisdictions may have data protection laws that differ from those in Malaysia.
Where we transfer Personal Data outside Malaysia, we take appropriate steps to ensure that such transfers are conducted in accordance with applicable data protection requirements, including through the use of:
By using the Platform and accepting this Policy, you acknowledge and consent to such international transfers of your Personal Data for the purposes described herein.
The Platform integrates with a range of third-party services to deliver its full functionality — including payment gateways, game content providers, identity verification services, and customer support tools. While we take care to select reputable service providers, Agenjitu is not responsible for the data handling practices of third-party services that operate independently under their own privacy policies.
In particular, when you initiate a payment through a provider such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, Maybank, CIMB, or Public Bank, you will be interacting with that provider's platform and their privacy policy will govern the data you provide to them directly. We encourage you to review the relevant third-party privacy policies before providing your payment details.
This Policy does not govern, and Agenjitu accepts no responsibility for, the privacy practices of any third-party website or service that may be accessible from or linked within the Platform.
Agenjitu reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory guidance, or platform functionality. Where an amendment is material — meaning it significantly affects how we collect or use your Personal Data — we will provide reasonable prior notice via a prominent notice on the Platform or by email to your registered address.
The "Last updated" date at the top of this page indicates when this Policy was most recently revised. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Agenjitu processes your Personal Data, please contact our Data Protection team using the details below:
Data & Privacy Enquiries — Email (plain text)
Live Support
Available 24/7 via PlatformResponse Time Target
Within 30 days for data rights requestsSubject Line
Please mark privacy enquiries "Data Privacy Request"For matters related to your general account or gambling-related queries, please refer to our FAQ page. For information about your rights and obligations as a player, please review our Terms & Conditions.
Your privacy is protected every step of the way. Join over 500,000 Malaysian players who trust Agenjitu for secure, fast, and fair online gaming — backed by transparent data practices and round-the-clock support.
For players aged 21 and above only. Please gamble responsibly. Responsible Gambling